More thoughtful analysis of the American EMR experience courtesy of the website.

It is becoming apparent that more and more EMR users are finding themselves trapped with an EMR that they either did not want, or that they signed up for only because of fire sale prices enabled by government subsidization.

Hmmmm… sounds familiar…

The result is that customer satisfaction is in freefall.

Yet more evidence that the New Brunswick approach of “my way or the highway” is wrong.

Dead wrong.

Read on to find out why, and how we could do things differently here:

I Despise My EHR, But I’m Still Using It


The Holy Grail…


As the New Brunswick EMR dream of “One Patient, One Record” continues to unravel and costs skyrocket there is growing recognition outside of the realm of the New Brunswick Medical Society that the key to successful and meaningful use of electronic medical records lies in getting disparate systems to talk to each other. It is abundantly clear that we need a variety of EMR software packages to fit a variety of physician needs, and that these products need to be able to exchange data with a minimum of fuss and bother.

Achieving this might be akin to finding the Holy Grail, at least according to a recent article by Dr. Eric Cadesky of Vancouver, published in the June 2015 edition of “Future Practice.” The analogy fits to a degree, but a better analogy might be finding the Rosetta Stone, the original “interoperability engine.”

You can read the full article here: Interoperability: The Holy Grail of EMR’s

The message is clear, and there is a rising tide of voices opposed to the suppression of information sharing as exemplified by the curiously named Data Sharing Agreement between the New Brunswick government and the New Brunswick Medical Society.

Time to step back and rethink the plan. Blindly pursuing a model which relies on a single EMR vendor runs counter to what is best for patients and the medical community. We need interoperability, and the sooner the better. If we are to make any progress toward that goal, we need buy-in on the part of the NBMS and the New Brunswick government.

Sadly, we have neither.

The future is now…


Yesterday was a great day for the dozens of Telus EMR users in New Brunswick and for their estimated 100,000 plus patients.   The most recent software upgrade has some innovative advances in functionality and convenience but, most importantly, Telus clients now can have instant, continually updated access to their EMR data anywhere, anytime.

It’s all done by simply downloading an app which allows the user’s phone to be linked to the office EMR.  With the new software, Telus clients can access their patient data, office schedule, and contact information in seconds via a secure, password-protected encrypted portal.

As far as I know, no other vendor in the province has anything like this, which is a shame, because it is definitely going to make doctors’ lives a whole lot easier.   And it is only the beginning.

Thinking about buying an EMR system?   As the saying goes “Choose Wisely.”  It’s a major investment of time and money, and you want to go with a company that can deliver the goods.

If you are interested in what Telus has to offer, this is a good starting point:

And here is a link to the App Store:

Think this is the final piece of the EMR puzzle that you needed to take the plunge?  Still not convinced?  Why not get a demo of the software.  You won’t be disappointed!

Now, I’ve been saving the best for last.

Other EMR vendors have been known to jealously guard and protect their turf from competitors.  One even signed a secret deal with the government preventing doctors form accessing their patients’ medical information!

Telus is actively promoting and developing technology which allows different EMR systems to talk to each other, making efficient, straightforward exchange of information a reality.  In the EMR business, it’s known as interoperability.    It’s more than just a buzzword.  It’s the way of the future.

View From The Top…

Canadian Medical Association President Dr. Chris Simpson wrote this excellent commentary for “Future Practice,” the CMA publication which examines issues related to technology and medicine.   Clearly he supports the concepts of interoperability between EMR and EHR systems, and finding a good fit between individual physicians and the EMR products currently available.

Have a read.   It seems very straightforward.

Unfortunately, New Brunswick remains mired in a regressive single-vendor environment, promoted jointly by the Department of Health and the New Brunswick Medical Society.

New Brunswick remains the only jurisdiction in the country which bans all but one EMR vendor from digitally linking to provincial health information databases.   Patients, doctors, and the I.T. industry are all losers in this regrettable and embarrassing morass.

Kudos to Dr. Simpson for his progressive and intelligent approach.

Building a better EMR